Mutare has teamed up with Five9, a leading provider of the Intelligent CX platform, to bring its award-winning Voice Traffic Filter to contact centers in the fight against unwanted phone calls.
Under this partnership, Mutare’s voice traffic filter can be accessed through the Five9 CX Marketplace. The result is a simple integration of the industry’s leading solution for eliminating nuisance and nefarious calls into the Five9 Intelligent CX Cloud Contact Center.
“The telephone continues to be the most critical component of a world-class omni-channel experience,” said Chuck French, Mutare’s Chief Growth Officer. “Our mission is focused on protecting not just the voice channel, but the people who trust in it, each and every day.”
“Five9 is committed to collaborating and working with our partners to provide solutions that help our customers in this ever-changing digital world,” said Patrice DeLorey, Global Partner Sales Manager for Five9. “With the rise in spam calls it is critical we help companies with identification, so customers answer calls or texts with confidence. We are very excited about this new partnership with Mutare.”
Five9’s Intelligent CX platform leverages the latest technology, including Artificial Intelligence (AI) and digital engagement, to create more human interactions, bolster the efforts of its contact center agents and achieve substantive business results.
Unwanted voice traffic, including robocalls, spoof calls, spam calls, voice spam storms, vishing and social engineering, a growing cybersecurity threat many businesses aren’t prepared for. In the contact center setting, unwanted calls can diminish customer experience, interfere with call initiation, diminish agent productivity and negatively impact the overall performance and metrics.
