Colo Atl strives to provide top-notch customer service 24/7, and its new Colo Atl customer portal makes that an even stronger possibility. Colo Atl, a top data center company in Atlanta, recently launched a new customer-facing portal available at portal.coloatl.com. The portal allows for faster communication between Colo Atl customers and support staff.
Colo Atl Customer Portal Features
The portal is powered by Carma, a company that specializes in building management platforms. The Carma Foundational Network Inventory platform allows Colo Atl customers to submit requests, review existing installations and check the status of service delivery. The Colo Atl customer portal allows customers to easily communicate with staff regarding specific service orders. The portal allows customers to see all communication about service orders in one place so they may have a complete picture of the timeline of events. Customers can also send and receive attachments through the portal.
“We are rapidly delivering on our commitment for a frictionless, highly responsive, completely integrated customer experience in our 55 Marietta facility. This same experience is coming to the larger Edge Data Center customer base, and will also leverage Carma’s functionality and scalability.” – Sam Reagin, Manager of Business Development for Edge Data Centers at Colo Atl and American Tower.
More About Colo Atl and Carma
Colo Atl has a lengthy history of prioritizing customer needs. This year, the company has welcomed three new customers to the Colo Atl family, Rural Solutions, Paladin Wireless and CIX-ATL. The Colo Atl customer portal addresses the need to provide stronger touchpoints with customers as the company grows. The Carma platform addresses the unique challenges of telecommunications businesses. Carma offers solutions that allow operators and customers to benefit from synchronizing communications between users of the core application and users of the portal.