When it comes to engaging clients through smart digital communication, the telecom industry is about to witness an exciting new shift. The Competitive Carriers Association (CCA), the foremost association for competitive wireless providers and stakeholders in the United States, has joined forces with AwareX, a pioneer in digital customer engagement solutions. This exciting collaboration is set to shift the industry toward an era of increased connectivity, convenience, and satisfaction between telco providers and their customers.
AwareX, the leading innovator in digital customer experience solutions, is at the helm of this transformative journey. Their arsenal includes the revolutionary AwareX Agora™ Engagement Hub, a cloud-native platform poised to revolutionize digital customer journeys. What does this mean for CCA member telcos? They now have special access to all of AwareX’s services. With this dynamic partnership, telecom providers can enter a new phase where every subscriber enjoys seamless, cutting-edge digital interactions that solidify their loyalty and satisfaction. Even better, telecom providers can deploy these world-class digital experiences more swiftly than ever before, ensuring unparalleled customer satisfaction from the get-go without the need for revamping or redesigning their software.
Michael Matthews, Founder and CEO of AwareX, emphasizes the gravity of this partnership, stating, “Both CCA and their carrier members are pivotal in our current and future strategic business plans. This partnership signifies a commitment to reshaping the telecom industry by offering the best in digital customer engagement to all carriers. Our goal is simple yet profound: every subscriber, regardless of carrier type, size, or location, should have the opportunity to participate fully in the digital revolution.”
The AwareX product portfolio offers a plethora of touchpoints, catering to every facet of the digital realm. Whether it’s web interfaces, iOS and Android applications, social media integrations, or natural voice interactions, AwareX has it all covered. They even go the extra mile, intelligently assigning users to different personas and customer journeys, allowing carriers to connect with their subscribers on their terms. But that’s not all – AwareX provides crucial enablement services and advisory solutions, ensuring a seamless implementation and continuous optimization process for carriers.
Tim Donovan, President and CEO of CCA, underlines the value that AwareX brings to CCA carrier members. “CCA is delighted to embark on this transformative journey with AwareX,” Donovan remarked. “AwareX’s digital customer engagement solutions can provide a path forward for our carriers. This collaboration is a testament to our dedication to providing top-tier services to our members, enabling them to meet the evolving needs of their customers effectively.”
The recently-established partnership will debut later this month at the CCA annual convention taking place in Atlanta, GA from October 17-19, 2023. The convention will be the first time that AwareX’s offers its innovative digital customer engagement solutions to over 100 carrier members representing more than 130 million subscribers. Andy Youé, SVP Head of Americas for AwareX, will present on a panel delving into the transformative influence of AI and chatbot technology on marketing strategies. The discussion is part of CCA’s largest annual event, which uniquely focuses on strategies, tech innovations, and business opportunities for carriers in today’s mobile landscape, bringing together senior decision-makers from various carrier organizations across the United States.