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Customer Spotlight

Every Call Counts: The Importance of Uninterrupted Voice Connectivity

Lightpath Strengthens Family Service League’s Operations

Lightpath’s latest Customer Spotlight focuses on a non-profit human service organization, Family Service League, that delivers tangible help and crisis intervention to over 50,000 people annually. Offering 60+ programs at over 20 locations throughout Long Island, FSL provides mental health counseling, addiction prevention and treatment, job training, trauma counseling, housing, early education, family and senior support services, and a 24-hour hotline and crisis care facility.

Voice connectivity serves as the lifeline that bridges the gap between those in need and the critical resources and assistance they require. Ensuring fast internet, reliable Voice products, increased reliable bandwidth, collaboration tools, and adherence to stringent HIPAA requirements is crucial. 

“We have depended on Lightpath as a technology partner and resource for innovative connectivity solutions and we value our relationship with our Account Executive, Laurel Castellano, Sales Engineer, Andy Sciacca, and their whole engineering team. They have helped support our expansions to become Long Island’s leading non-profit provider of human service programs and crisis care,” – Karen Boorhstein, FSL’s President & CEO

Lightpath delivers solutions tailored to FSL’s mission success. Whether it’s delivering high-speed, secure, and reliable internet services, expanding bandwidth, securing Voice and Unified Communications, seamless Cloud migration, or ensuring HIPPA compliance, Lightpath strategically tailors its solutions to meet FSL’s requirements and growing needs. 

Click here to read more about Lightpath’s role in the release of Dash, FSL’s 24-hour crisis care center for children and adults, an innovative alternative to hospital emergency rooms and traditional physicians’ offices.

A strategic network partner should do more than meet immediate needs; they should pioneer the way forward. In Family Service League’s case, the future implementation of the LP FlexNet SD-Wan network management solution showcases Lightpath’s commitment to remaining at the forefront of technology solutions that support FSL’s mission-critical goals and their long-term growth. Lightpath is proud to have served FSL for well over a decade.

“Working with Family Service League, we go beyond just being a service provider. We’re familiar with all the players. We’re familiar with all the offices. We’re a strategic network partner deeply invested in the success of their mission.” – Lauren Castellano, Account Executive, Lightpath

Lightpath continually proves to be the strategic network partner you need. Lightpath stands as an innovative technology partner committed to supporting growth. To learn how Lightpath’s strategic collaboration and innovative technology solutions can empower your organization, call 877-544-4872, visit lightpathfiber.com, or connect with Lightpath across LinkedIn and YouTube.

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