RouteThis Inc., the leading provider of in-home WiFi troubleshooting and connectivity CX solutions for internet service providers (ISPs) and smart home brands, introduced Quality of Install (QoI) for home WiFi measurement. QoI enables ISPs to quantitatively track, measure and validate home WiFi installation success, empowering ISPs to deliver consistently high Quality of Experience (QoE) from day one.

The typical U.S. household now has 21 connected devices, and customers expect all of them to work flawlessly in every room. As ISPs ramp up Gigabit speeds, most customers no longer notice the difference. Instead, overall QoE drives satisfaction, and a poor customer experience can lead to costly support calls, repeat truck rolls and churn.

With QoI and an intelligent, streamlined workflow, the CPE-agnostic RouteThis Certify platform guides field technicians through optimal device placement, verifies WiFi QoE, and certifies delivery of expected speeds and services for an optimized home WiFi network.

“Being first with the fastest speed is no longer enough for competitive advantage in today’s broadband market,” said Jason Moore, co-founder and CEO, RouteThis. “The RouteThis Certify Quality of Install dashboard empowers broadband ISPs to uniformly and quantitatively optimize and validate all of their home WiFi network installations, delivering flawless connectivity on every device, in every room, from day one.”

“The RouteThis Certify platform with QoI equips our team with the data they need to optimize connectivity speed and reliability, ensuring the best possible network installation to improve customer satisfaction, decrease churn and reduce repeat truck-rolls,” said Barry Bishop, senior vice president of field operations, Kinetic.

To read the press release in its entirety, click here. 

For more information, visit www.routethis.com. Follow RouteThis on LinkedIn for the latest updates.