Onix has announced the acquisition of the professional services business unit of UJET, a cloud-native Contact Center as a Service (CCaaS) provider. This move reinforces Onix’s leadership in AI-powered customer engagement and further strengthens its position as a premier Google Cloud partner.
The acquisition is especially significant given UJET’s deep integration with Google Cloud’s Customer Engagement AI Suite (CES) and its close alignment with Google’s contact center modernization efforts. By bringing UJET’s professional services team into the fold, Onix gains enhanced capabilities in deploying next-generation AI-driven customer experience solutions, particularly through the CES ecosystem, Agentspace, and its proprietary agentic AI platform.
The combined offering will support organizations in deploying intelligent, cost-effective contact center applications that reduce total cost of ownership while enhancing customer satisfaction and scaling AI transformation across high-volume environments. With Onix’s IP and UJET’s specialized service expertise now unified, clients across more than 10 industries can expect accelerated implementation of AI agents, virtual assistants, and conversational interfaces.
“Customer engagement is central to our vision,” said Sanjay Singh, CEO of Onix. “With the addition of UJET’s exceptional services team, we’re reinforcing our commitment to contact center excellence and enabling enterprises to enhance customer experience at a fraction of the current transaction costs.”
The acquisition also reflects Onix’s broader M&A strategy: to deepen its capabilities in high-growth, high-impact areas like data modernization and intelligent automation. According to Tailwind Capital Partner Will Fleder, the move is a strategic expansion of Onix’s role as a leader in AI-first transformation across complex, high-volume industries.
As organizations look to operationalize generative AI and scale AI adoption across customer service operations, Onix’s expanded CES and CCaaS capabilities are well-positioned to help them lead the way.
Read the full press release here.
