unified communications

Hylan Partners with OneConnect to Secure New UC Solution

By |2019-11-05T13:05:06-05:00November 5th, 2019|Categories: business partnership, partnerships, Telecom, telecom industry blog, telecom news, telecom news blog, unified communications|Tags: , , , , , |

Collaboration with OneConnect Results in Implementation of RingCentral’s Unified Communications Solution at Hylan Announced at INCOMPAS 2019 today, Hylan, has partnered with the telecommunications and technology consulting firm, OneConnect, to secure a new, complete Unified Communications (UC) solution with enterprise Voice over IP capabilities for Hylan. Leveraging its multiple partnerships with the top technology and IT [...]

netsapiens CEO joins Cloud Communications Alliance Board of Directors

By |2019-07-08T19:20:14-05:00July 8th, 2019|Categories: call center solutions, CEO, cloud, Cloud service provider, General, Telecom, telecom industry blog, telecom news, telecom news blog, Telecom News Now, Telecommunications, unified communications, Virtual PBX, VoIP, VoIP service, VoIP service providers|Tags: , , , , , , , , , , , |

Raising the profile of the cloud communications industry - that’s one aspiration propelling Anand Buch to push his company, netsapiens, to deliver award-winning unified communications solutions to service providers. It is also central to the mission of the Cloud Communications Alliance, a global non-profit peer organization comprised of industry leading companies focused on cloud communications services. [...]

netsapiens Ventures Further into EU Market

By |2019-06-26T11:34:05-05:00June 25th, 2019|Categories: cloud, cloud computing, Cloud service provider, technology trends, Telecom, telecom industry blog, telecom news, telecom news blog, Telecommunications, unified communications, Video Collaboration, VoIP, VoIP service, VoIP service providers|Tags: , , , , , , , , , , , , , , , , |

After a decade of double-digit growth, UCaaS provider concentrates on expanding its international presence in the EU and APAC regions As Day 2 of ITW 2019 unfolds, the netsapiens delegation, led by CEO Anand Buch, is eager to forge new partnerships with organizations who call the EU and APAC regions home. This morning, the B2B provider [...]

netsapiens Unveils New Call Center Analytics Tool, SNAPanalytics

By |2019-04-09T18:58:16-05:00April 9th, 2019|Categories: call center solutions, data, JSA Blog Submission, JSA Clients, Predictive Analysis, service providers, technology trends, Telecom, telecom industry blog, telecom news, telecom news blog, Telecom News Now, Telecommunications, unified communications, US Service Provider|Tags: , , , , , , , , , , , , , , , , |

No one likes calling customer support only to be put on hold or shuffled between different agents. For call center operators trying to make sure this doesn’t happen to their callers, the answer lies in how they access and organize the real-time analytics that should inform their operational decisions. That’s why, today at Channel Partners Conference [...]

netsapiens Launches SNAPvantage: The First Complete B/OSS Automation Platform for Service Providers

By |2018-10-09T15:41:11-05:00October 9th, 2018|Categories: business investment, business strategy, channel partners, Internet Service Providers, managed services, Telecom, telecom industry blog, telecom news, telecom news blog, Telecommunications, unified communications, VoIP, VoIP service, VoIP service providers|Tags: , , , , , , , |

For years, communications service providers (CSPs) have been navigating a maze of disconnected, expensive business support products that force them to spend time performing multiple entries and manual provisioning, all with the potential for human error. While some suppliers of unified communications software offer products with billing capacity, not one has fully unified a service provider’s [...]

Friendly Reminder from netsapiens – Section 179 Tax Deduction!

By |2018-01-03T09:18:26-05:00January 3rd, 2018|Categories: Telecom, telecom industry blog, telecom news, telecom news blog, Telecommunications|Tags: , , , , , , , , , , |

Here at netsapiens, we are all about helping our partners grow their businesses and be successful. While most of our efforts concentrate on providing service providers and enterprises with a comprehensive suite of unified communications (UC) services and feature-sets, we also think it is important to pass along helpful information when we can. Have you heard [...]

netsapiens’ SNAPbuilder Bringing Coveted Features to Customer Portal Toolkit

By |2017-10-30T15:48:28-05:00October 30th, 2017|Categories: call center solutions, CEO, cloud, cloud computing, Cloud Platform, Cloud service provider, General, Hosted Voice, jsa blog, JSA Blog Submission, SaaS, Technology, technology trends, Telecom, telecom industry blog, telecom news, telecom news blog, Telecom News Now, unified communications, VoIP, VoIP service, VoIP service providers|Tags: , , , , , , , , , , , , , , , , , , , |

From startups to the Fortune 1000, today’s companies increasingly rely on a managed service provider’s ability to integrate remote offices and virtual workers into an efficient and expertly-managed unified communications system. This year, the netsapiens team has worked hard to stand above the competition; in addition to rolling out a new, enhanced version of SNAPsolution, the [...]

Pinnaca has announced a new partnership with enterprise video leader Qumu to accelerate digital transformation strategies and enhance engagement

By |2017-10-12T15:17:17-05:00October 12th, 2017|Categories: Pinnaca, unified communications, Video Collaboration, Video Conferencing, Visual collaboration|Tags: , , , , , , , , |

The partnership between Pinnaca, a leading provider of managed video conferencing, telepresence and visual collaborations services, and Qumu, an enterprise video platform provider, offers customers the opportunity to expand existing video conferencing applications into a comprehensive enterprise-wide video creation, management and distribution solution. “Partnering with Qumu increases our value proposition to our global customer base, as [...]

Pinnaca Offers Free Assessment of Enterprise Video Estates

By |2017-09-01T13:16:16-05:00September 1st, 2017|Categories: Pinnaca, Video Collaboration, Visual collaboration|Tags: , , , , , , , , |

Pinnaca currently providing lifecycle assessment of collaboration technology to identify outdated equipment and software Pinnaca, a leading provider of managed and cloud video conferencing, telepresence and visual collaboration services, is offering free lifecycle assessments of collaboration technology for enterprises in all industries. The program evaluates all unified communications systems to identify all equipment and software that [...]

netsapiens Partners with Telo to Offer New Caller ID UC Feature

By |2017-08-11T16:05:21-05:00August 11th, 2017|Categories: call center solutions, calling card, cloud, General, Hosted Voice, jsa blog, JSA Blog Submission, SaaS, technology trends, Telecom, telecom industry blog, telecom news blog, Telecom News Now, unified communications, VoIP, VoIP service, VoIP service providers|Tags: , , , , , , , , , , , , |

netsapiens has announced a new partnership with Telo USA, Inc., providers of global carrier-grade CNAM (Caller ID Name) service through their OpenCNAM platform. As a result of this deal, netsapiens can now add enhanced Caller ID service to the many best-in-class features of its SNAPsolution software platform. This new strategic partnership exemplifies netsapiens’ resolve to meet [...]

Where in the World is netsapiens? Exploring Opportunities in Asian Markets

By |2017-08-01T18:03:54-05:00August 1st, 2017|Categories: call center solutions, General, Hosted Voice, jsa blog, JSA Blog Submission, SaaS, technology trends, Telecom, telecom industry blog, telecom news blog, Telecom News Now, Tokyo, unified communications, VoIP, VoIP service, VoIP service providers|Tags: , , , , , , , , , , |

Happy summer everyone! It is good to be back home in La Jolla, California, enjoying the weather and quality time with the netsapiens team and my family. In mid-May I flew to Chicago to attend International Telecoms Week (ITW) 2017. Soon after, I boarded a flight to Singapore, embarking on a journey that included stops in [...]

netsapiens SNAPsolution Recognized for Exceptional Innovation

By |2017-07-21T13:02:01-05:00July 21st, 2017|Categories: awards, call center solutions, Hosted Voice, SaaS, technology trends, Telecom, telecom awards, telecom industry blog, telecom news, telecom news blog, Telecommunications, unified communications, VoIP service, VoIP service providers|Tags: , , , , , , , , , , , , , |

netsapiens, a provider of unified communications (UC) services and feature-sets to service providers and large enterprises, announces today that TMC, a global, integrated media company, has awarded netsapiens’ SNAPsolution a 2017 Communications Solutions Products of the Year Award. SNAPsolution is powered by netsapiens’ custom-built unified communications software (UCaaS) platform. The SNAPsolution platform gives netsapiens' partners access [...]

netsapiens to Have Big Impact, on Impact.

By |2017-07-13T10:44:04-05:00July 13th, 2017|Categories: Telecom, telecom industry blog, telecom news, telecom news blog, Telecommunications|Tags: , , , , , , , , , , , , , , , , |

netsapiens has fully integrated its UC Contact (Call) Center feature set into Impact Telecom’s cloud-based phone system. The new service offers seamless access to a suite of call center features and functionality via an intuitive web-based interface, including advanced call management, queue-based routing, queue callback, supervisor management and monitoring, contact history details, customizable supervisor dashboard, real-time and historical [...]

netsapiens Launches New UC Features at Telecom Exchange NY

By |2017-06-20T15:17:56-05:00June 20th, 2017|Categories: General, Telecom, telecom industry blog, telecom news, telecom news blog, Telecommunications|Tags: , , , , , , , , , , , , , , |

netsapiens is bringing a little California to Telecom Exchange 2017 to be held in NYC this week. As a San Diego-based provider of unified communications (UC) services and feature-sets, netsapiens announced at TEX the launch of a series of cool, new features. The new updates include an enhanced portal security, PUSH support for SNAPmobile, auto-attendant improvements, video conference enhancements, E911 [...]

netsapiens Hitting the Road with New Look and ‘Unified Experience’ Message

By |2017-04-10T09:13:18-05:00April 10th, 2017|Categories: Application, Brand Marketing, business strategy, channel partners, Conferences, Global Telecommunications, Hosted Voice, ITW, managed services, SaaS, software, technology trends, Telecom, telecom industry blog, telecom news, telecom news blog, Telecommunications, unified communications, Virtual PBX, VoIP, VoIP service, VoIP service providers, website|Tags: , , , , , , , |

Rebrand reflects the company’s strong year-over-year growth, technology advancements and customer-centric philosophy netsapiens announced that it has rebranded and is taking its new look and ‘Unified Experience’ message to key industry events throughout the spring and fall. An important step in the company’s evolution, the rebrand includes a new website that features fluid user navigation and a refreshed [...]

Avotus Announces Enhanced Usage Reporting for Unified Communications Now Compatible with Skype for Business

By |2016-09-15T13:30:39-05:00September 15th, 2016|Categories: Avotus, Avotus Corporation, business investment, business partnership, business strategy, enterprise, IT, James Martino, unified communications, VoIP|Tags: , , , , , , , , , |

Skype for Business has exploded onto the scene since being introduced to the market. More and more, enterprises are learning that they need a tool that provides full visibility into this solution. Enter Avotus. The leading provider of Intelligent Communications Management (ICM) solutions, announced today that its award-winning Enhanced Usage Reporting (EUR) for Unified Communications (UC) [...]