UCaaS

netsapiens Unveils New Call Center Analytics Tool, SNAPanalytics

By |2019-04-09T18:58:16-04:00April 9th, 2019|Categories: call center solutions, data, JSA Blog Submission, JSA Clients, Predictive Analysis, service providers, technology trends, Telecom, telecom industry blog, telecom news, telecom news blog, Telecom News Now, Telecommunications, unified communications, US Service Provider|Tags: , , , , , , , , , , , , , , , , |

No one likes calling customer support only to be put on hold or shuffled between different agents. For call center operators trying to make sure this doesn’t happen to their callers, the answer lies in how they access and organize the real-time analytics that should inform their operational decisions. That’s why, today at Channel Partners Conference [...]

netsapiens’ SNAPvantage Business Management Platform Now Compatible with ConnectWise Manage

By |2018-11-15T14:18:24-04:00November 15th, 2018|Categories: business collaboration, business expansion, business investment, business partnership, managed services, service providers, technology trends, Telecom, telecom industry blog, telecom news, telecom news blog, Telecommunications, unified communications|Tags: , , , , , , , , , , , |

In today’s increasingly competitive market, managed service providers (MSPs) understand that becoming their own VoIP provider is an excellent opportunity for revenue and growth. However, many are stuck reselling voice services from third party providers, which can make it difficult to address end-user needs with agility. Fortunately, netsapiens’ core UCaaS offering, SNAPsolution, delivers voice and unified [...]

netsapiens Launches SNAPvantage: The First Complete B/OSS Automation Platform for Service Providers

By |2018-10-09T15:41:11-04:00October 9th, 2018|Categories: business investment, business strategy, channel partners, Internet Service Providers, managed services, Telecom, telecom industry blog, telecom news, telecom news blog, Telecommunications, unified communications, VoIP, VoIP service, VoIP service providers|Tags: , , , , , , , |

For years, communications service providers (CSPs) have been navigating a maze of disconnected, expensive business support products that force them to spend time performing multiple entries and manual provisioning, all with the potential for human error. While some suppliers of unified communications software offer products with billing capacity, not one has fully unified a service provider’s [...]

Friendly Reminder from netsapiens – Section 179 Tax Deduction!

By |2018-01-03T09:18:26-04:00January 3rd, 2018|Categories: Telecom, telecom industry blog, telecom news, telecom news blog, Telecommunications|Tags: , , , , , , , , , , |

Here at netsapiens, we are all about helping our partners grow their businesses and be successful. While most of our efforts concentrate on providing service providers and enterprises with a comprehensive suite of unified communications (UC) services and feature-sets, we also think it is important to pass along helpful information when we can. Have you heard [...]

netsapiens’ SNAPbuilder Bringing Coveted Features to Customer Portal Toolkit

By |2017-10-30T15:48:28-04:00October 30th, 2017|Categories: call center solutions, CEO, cloud, cloud computing, Cloud Platform, Cloud service provider, General, Hosted Voice, jsa blog, JSA Blog Submission, SaaS, Technology, technology trends, Telecom, telecom industry blog, telecom news, telecom news blog, Telecom News Now, unified communications, VoIP, VoIP service, VoIP service providers|Tags: , , , , , , , , , , , , , , , , , , , |

From startups to the Fortune 1000, today’s companies increasingly rely on a managed service provider’s ability to integrate remote offices and virtual workers into an efficient and expertly-managed unified communications system. This year, the netsapiens team has worked hard to stand above the competition; in addition to rolling out a new, enhanced version of SNAPsolution, the [...]

netsapiens Partners with Telo to Offer New Caller ID UC Feature

By |2017-08-11T16:05:21-04:00August 11th, 2017|Categories: call center solutions, calling card, cloud, General, Hosted Voice, jsa blog, JSA Blog Submission, SaaS, technology trends, Telecom, telecom industry blog, telecom news blog, Telecom News Now, unified communications, VoIP, VoIP service, VoIP service providers|Tags: , , , , , , , , , , , , |

netsapiens has announced a new partnership with Telo USA, Inc., providers of global carrier-grade CNAM (Caller ID Name) service through their OpenCNAM platform. As a result of this deal, netsapiens can now add enhanced Caller ID service to the many best-in-class features of its SNAPsolution software platform. This new strategic partnership exemplifies netsapiens’ resolve to meet [...]

Where in the World is netsapiens? Exploring Opportunities in Asian Markets

By |2017-08-01T18:03:54-04:00August 1st, 2017|Categories: call center solutions, General, Hosted Voice, jsa blog, JSA Blog Submission, SaaS, technology trends, Telecom, telecom industry blog, telecom news blog, Telecom News Now, Tokyo, unified communications, VoIP, VoIP service, VoIP service providers|Tags: , , , , , , , , , , |

Happy summer everyone! It is good to be back home in La Jolla, California, enjoying the weather and quality time with the netsapiens team and my family. In mid-May I flew to Chicago to attend International Telecoms Week (ITW) 2017. Soon after, I boarded a flight to Singapore, embarking on a journey that included stops in [...]

netsapiens SNAPsolution Recognized for Exceptional Innovation

By |2017-07-21T13:02:01-04:00July 21st, 2017|Categories: awards, call center solutions, Hosted Voice, SaaS, technology trends, Telecom, telecom awards, telecom industry blog, telecom news, telecom news blog, Telecommunications, unified communications, VoIP service, VoIP service providers|Tags: , , , , , , , , , , , , , |

netsapiens, a provider of unified communications (UC) services and feature-sets to service providers and large enterprises, announces today that TMC, a global, integrated media company, has awarded netsapiens’ SNAPsolution a 2017 Communications Solutions Products of the Year Award. SNAPsolution is powered by netsapiens’ custom-built unified communications software (UCaaS) platform. The SNAPsolution platform gives netsapiens' partners access [...]

Alteva Brings Unified Communications-as-a-Service to CompTIA ChannelCon

By |2013-06-20T10:17:22-04:00June 20th, 2013|Categories: cloud, cloud computing, General, HD Voice, healthcare, hosting, Internet, Telecom, Telecommunications, unified communications, Virtualization, voice, VoIP, VoIP service, VoIP service providers|Tags: , , , , , , , , |

Alteva announced its participation in CompTIA ChannelCon at the Peabody Orlando Hotel, Orlando, Florida taking place July 29th – 31st at Booth #516. At ChannelCon 2013, industry training, peer-to-peer learning and partner networking all come together resulting in new partnerships and business growth. “We’ve witnessed significant growth and demand, first-hand, for cloud-enabled technologies and business solutions,” comments [...]

Alteva Announces ACE, a Continuing Endowment Program for Universities, Non-Profits and Charities

By |2013-06-13T12:27:27-04:00June 13th, 2013|Categories: business continuity, business partnership, cloud, cloud computing, SaaS, Telecom, Telecommunications, unified communications|Tags: , , , , , , , , , , , , |

Alteva (NYSE MKT:  ALTV), a premier provider of hosted Unified Communications as a Service (UCaaS), announces the launch of its innovative Alteva Continuing Endowment (ACE) Program.  The ACE program is designed to provide partnering organizations the ability to gain additional financial support, while delivering value back to their respected network community. Through ACE, Alteva partners with [...]

Alteva Demonstrates UCaaS Leadership with Integrated Microsoft Lync Offering

By |2013-06-06T09:27:18-04:00June 6th, 2013|Categories: business continuity, cloud, Internet, Telecom, Telecommunications, unified communications|Tags: , , , , , , , , |

Microsoft Lync enables advanced collaboration, integration and interoperability allowing corporate identities to connect with customers and vendors via multiple communications applications, from anywhere. Alteva announced the launch of Microsoft Lync. Alteva’s Microsoft Lync enables enhanced virtual meetings by integrating audio and video that empowers users to share presentations, annotate slides, superimpose text, and use visual pointers, in real-time. [...]

Alteva Continues to Grow National Presence

By |2013-06-05T09:44:41-04:00June 5th, 2013|Categories: General, SIP, Telecom, Telecommunications, unified communications, voice, VoIP, VoIP service|Tags: , , , , , , , , , , , |

Alteva continues to expand its industry-leading UCaaS services national footprint via its new channel partner, Affordable Communications Inc. As one of the largest PBX dealers in Nevada, Affordable Communications will offer Alteva’s award-winning UCaaS solution to its vast customer base, ranging from single to large multi-site retailers, medical and financial service groups, and restaurant and hospitality [...]

SIP Trunking Latest Enhancement to Alteva’s Unified Communications-as-a-Service Suite

By |2013-05-30T15:22:08-04:00May 30th, 2013|Categories: SIP, Telecom, Telecommunications, unified communications, voice, VoIP, VoIP service, VoIP service providers|Tags: , , , , , , , , , , |

Alteva SIP Trunking solution enables offices to mix hosted voice users with PBX users allowing free calling between office locations with increased scalability and reliability Alteva announced the launch of its Session Initiation Protocol (SIP) Trunking solution. Part of the Alteva’s suite of Unified Communications-as-a-Service (UCaaS) solutions, Alteva SIP Trunking is designed for businesses to maximize the usability [...]

Alteva Experiences Strong Demand for Polycom VVX Productivity and Video-Enabled Phones

By |2013-05-28T12:14:58-04:00May 28th, 2013|Categories: General, office solutions, SIP, Telecom, telecom industry blog, telecom news, telecom news blog, Telecommunications, unified communications, voice, VoIP, VoIP service, VoIP service providers|Tags: , , , , |

Alteva, a Polycom Platinum Partner, Exceeds VVX Sales Forecast within 30 Days of Launch. Alteva (NYSE MKT:  ALTV), a premier provider of hosted Unified Communications as a Service (UCaaS), announced that it has sold over one thousand Polycom VVX business media handsets within the first 30 days of the phone’s launch. Alteva first announced the availability [...]

Alteva Enhances its Call Recording and Message Archiving Solution

By |2013-05-23T12:08:16-04:00May 23rd, 2013|Categories: Applications, Broadband, cloud, cloud computing, General, Telecom, Telecommunications, unified communications, VoIP, VoIP service, VoIP service providers, wireless|Tags: , , , , , , , |

The UCaaS provider advances call recording solution with an upgraded, easy-to-use user interface and comprehensive dashboard enabling greater efficiencies and flexibility Alteva (NYSE MKT:  ALTV), a premier provider of hosted Unified Communications as a Service (UCaaS), announces industry leading enhancements to the call recording component of Alteva Archive, a solution that helps organizations drive efficiency, automation [...]

Alteva’s Leading UC Solutions to take Center Stage at Channel Partners Conference

By |2013-02-20T14:59:43-04:00February 20th, 2013|Categories: channel partners, Conferences, Global Telecommunications, Meetings, technology trends, Telecom, telecom conference, Telecommunications, unified communications, voice, VoIP, VoIP service, VoIP service providers|Tags: , , , , , , , , , |

Recognized as One of North America’s Top Ten Largest Providers of Unified Communications (UC) to Businesses, Alteva will discuss essential UC selling strategies and hot customer targets, and exhibit at Conference (Booth #6040) Alteva (previously referred to as WVT Communications Group) (NYSE MKT: ALTV), the parent company of leading cloud communications pioneers (and JSA’s newest client!), announced today [...]