UC

netsapiens Unveils New Call Center Analytics Tool, SNAPanalytics

No one likes calling customer support only to be put on hold or shuffled between different agents. For call center operators trying to make sure this doesn’t happen to their callers, the answer lies in how they access and organize the real-time analytics that should inform their operational decisions. That’s why, today at Channel Partners

Friendly Reminder from netsapiens – Section 179 Tax Deduction!

Here at netsapiens, we are all about helping our partners grow their businesses and be successful. While most of our efforts concentrate on providing service providers and enterprises with a comprehensive suite of unified communications (UC) services and feature-sets, we also think it is important to pass along helpful information when we can. Have you

netsapiens SNAPsolution Recognized for Exceptional Innovation

netsapiens, a provider of unified communications (UC) services and feature-sets to service providers and large enterprises, announces today that TMC, a global, integrated media company, has awarded netsapiens’ SNAPsolution a 2017 Communications Solutions Products of the Year Award. SNAPsolution is powered by netsapiens’ custom-built unified communications software (UCaaS) platform. The SNAPsolution platform gives netsapiens' partners

netsapiens to Have Big Impact, on Impact.

netsapiens has fully integrated its UC Contact (Call) Center feature set into Impact Telecom’s cloud-based phone system. The new service offers seamless access to a suite of call center features and functionality via an intuitive web-based interface, including advanced call management, queue-based routing, queue callback, supervisor management and monitoring, contact history details, customizable supervisor dashboard, real-time and

netsapiens Launches New UC Features at Telecom Exchange NY

netsapiens is bringing a little California to Telecom Exchange 2017 to be held in NYC this week. As a San Diego-based provider of unified communications (UC) services and feature-sets, netsapiens announced at TEX the launch of a series of cool, new features. The new updates include an enhanced portal security, PUSH support for SNAPmobile, auto-attendant improvements, video conference enhancements,

netsapiens Hitting the Road with New Look and ‘Unified Experience’ Message

Rebrand reflects the company’s strong year-over-year growth, technology advancements and customer-centric philosophy netsapiens announced that it has rebranded and is taking its new look and ‘Unified Experience’ message to key industry events throughout the spring and fall. An important step in the company’s evolution, the rebrand includes a new website that features fluid user navigation and a

Avotus to Attend / Present at ITEXPO East January 25-28 in Fort Lauderdale

Avotus CEO James Martino to give presentation on risks of UC deployment during event  Avotus Corporation, the leading provider of Intelligent Communications Management (ICM) solutions, announces its attendance at ITEXPO, January 25-28, 2016, in Fort Lauderdale, Fla., at the Greater Fort Lauderdale/Broward County Convention Center. Avotus CEO James Martino will speak at the event, giving a

Avotus Awarded 2015 Communications Solutions Product of the Year Award

TMC, a global, integrated media company, has awarded Avotus’ Intelligent Communications Management - Enhanced Usage Reporting (ICM EUR) a 2015 Communications Solutions Product of the Year Award. ICM EUR is an integral tool in Avotus’ Intelligent Communications Management program. It integrates, tracks and reports on usage for Unified Communication services. It allows communication managers to

Avotus Releases White Paper on Mitigating the Risks of Unified Communications

Avotus Corporation, the leading provider of Intelligent Communications Management (ICM) solutions, announces today it has released a white paper titled, “The Price of Productivity – Mitigating the Risks of Unified Communications (UC) Deployments.” The white paper, which is available for free download now, details the “costs” of deploying a UC strategy without proper UC asset

Avotus Launches Enhanced Usage Reporting for Unified Communications

Avotus Corporation, the leading provider of Intelligent Communications Management (ICM) solutions, has once again addressed ICM risks. The company announces today that it has expanded its award-winning ICM Enhanced Usage Reporting (EUR) platform. ICM EUR from Avotus now integrates, tracks and reports on usage for Unified Communications services. ICM EUR allows communication managers to gain

Alteva Announces ACE, a Continuing Endowment Program for Universities, Non-Profits and Charities

Alteva (NYSE MKT:  ALTV), a premier provider of hosted Unified Communications as a Service (UCaaS), announces the launch of its innovative Alteva Continuing Endowment (ACE) Program.  The ACE program is designed to provide partnering organizations the ability to gain additional financial support, while delivering value back to their respected network community. Through ACE, Alteva partners

Alteva Demonstrates UCaaS Leadership with Integrated Microsoft Lync Offering

Microsoft Lync enables advanced collaboration, integration and interoperability allowing corporate identities to connect with customers and vendors via multiple communications applications, from anywhere. Alteva announced the launch of Microsoft Lync. Alteva’s Microsoft Lync enables enhanced virtual meetings by integrating audio and video that empowers users to share presentations, annotate slides, superimpose text, and use visual pointers, in

Alteva Sets Standard for Productivity and Collaboration with Launch of Business-Class Media Phones

Release of Polycom VVX series designed to increase productivity with features such as touch screen, HD voice, and point-to-point video Alteva announced that it now offers Polycom VVX 500 and VVX 600 Business Media Phones, which will complement the company’s premier VoIP and Unified Communications solutions. The Polycom VVX series phones provide an affordable, enterprise-grade solution

SmartCEO Bestows 2013 Executive Management Award to Alteva CFO

Brian Callahan is among 30 top executives in Philadelphia to be recognized in SmartCEO’s Executive Management Awards program March 14th, 2013 Congratulations are in store for Alteva’s Chief Financial Officer, Brian Callahan. Callahan has been named an Executive Management Award winner for 2013, by SmartCEO.  The Executive Management Awards program recognizes the achievements of Greater

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