customer service

Avotus Delivers New Employee Value Program

By |2015-11-04T10:58:22-05:00November 4th, 2015|Categories: Avotus, Avotus Corporation, Bring Your Own Device, business continuity, business strategy, BYOD, Canada, carrier, customer service solutions, Global Telecommunications, IT, James Martino, jsa blog, JSA Clients, mobile, mobility, PR, Technology, Telecom, telecom industry blog, telecom news, telecom news blog, telecom reports, Telecommunications, wireless, workplace mobility|Tags: , , , , , , , , , , , , , , , , , , , , , |

Do corporate wireless discounts to all employee-owned devices sound good to you? How about a simple registration and portal access to help your company shift to Bring Your Own Device (BYOD) and enhance employee benefits? Well look no further. Avotus Corporation, the leading provider of Intelligent Communications Management (ICM) solutions, announces the launch of its Employee Value [...]

Avotus Announces James P. Martino as New CEO

By |2014-03-20T08:46:27-05:00March 20th, 2014|Categories: Communications Management, Global Telecommunications, Telecom, telecom news, Telecommunications|Tags: , , , , , |

Strategic transition builds upon customer satisfaction gains Avotus Corporation, a leading provider of Intelligent Communications Management (ICM) solutions, announced today that James Martino has been named as the company’s new Chief Executive Officer. Formerly Global Vice President of Operations and Customer Relations, the move builds upon service performance and customer satisfaction gains the company has achieved [...]

ViaWest Has New Channel Partner in San Francisco Bay Area

By |2012-07-24T13:18:26-05:00July 24th, 2012|Categories: bandwidth, Bandwidth Infrastructure, big data, Broadband, business partnership, channel partners, cloud, cloud computing, colocation, Commercial Real Estate Technology, Data Center, data network services, enterprise, Green Companies, managed services, partnerships, tier 3 data center, web hosting|Tags: , , , , , , , , , , , , |

ViaWest today announced Bridgepointe Technologies as a new strategic channel partner in the San Francisco Bay area. Bridgepointe sells high-quality data, voice, hosting and managed services to enterprise customers, many of whom are Fortune 1000 companies. ViaWest and Bridgepointe have been working together for several months and have jointly won a number of customers. In expanding [...]

Colo Atl’s Tenant Roster Expanding!

By |2012-04-17T07:42:11-05:00April 17th, 2012|Categories: colocation, Data Center, data network services, disaster recovery, interconnection|Tags: , , , , , , , , , , , , , , |

Colo Atl, a leading provider of carrier neutral colocation, data center and interconnection solutions, announces today that O1 Communications, a provider of wholesale and retail SMB solutions and Telesphere, a nationwide managed cloud communications provider, are now colocated in Colo Atl’s downtown Altanta, GA facility. Established in November 2001, the fully built out infrastructure of the [...]

Hey, looks like you’ve lost weight! – Neutral Tandem Wins “Best in Class” Award for Provisioning!

By |2012-01-19T09:41:55-05:00January 19th, 2012|Categories: awards, Global Telecommunications, Telecommunications|Tags: , , , , , , , , |

It’s common knowledge that the majority of customers who care to spend more than two seconds critiquing a product or service generally aren’t happy – most are boiling. Just look at the comment pages on most retail and service related websites. Even Apple has some zingers (I left one recently about a $70 mouse that that [...]

Billing Data Processing = Quality Customer Service! Yes, really!

By |2011-08-24T08:30:09-05:00August 24th, 2011|Categories: cloud, cloud computing, Software-as-a-Service, Telecommunications|Tags: , , , , , , , |

Chances are unless you live in California and speak Spanish, you haven’t heard of Blue Casa Telephone. But if you talk to any of their customers you’re likely to learn a few things. No. 1 – Blue Casa goes beyond simply providing telecommunications services and provides culturally relevant services that meet the unique needs of each [...]

Hot Marketing Tips for 2010

By |2010-01-10T22:52:05-05:00January 10th, 2010|Categories: Applications, Blogs, Chief Marketing, Conferences, Content Delivery, Events, JS&A News, Marketer, Meetings, Portfolio - Marketing, Portfolio - Public Relations, Social Marketing, social media, Telecom, Transatlantic Cable|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , |

Here's the JS&A 'Top 10 in 2010' List of Hot Marketing Tips. Take a look and let us know your thoughts, predictions and trends for marketing this year as well. 10. Content is King: We are no longer in Kansas Toto. You can't just write around the topic anymore. Say it precisely, say it again and get out. Make sure it's relevant or folks won't read. There's a very low tolerance these days for anything but real. BTW: this will drive your site retention, SEO, media pickup etc. So really, keep it real....