After yesterday’s Rimhub announcement on its partnership with CallMiner, just moments ago, Nashville-based Equinox Information Systems announced it has also partnered with the premier provider of Outsourced Telecom BPO Services, Rimhub. Through the partnership, Rimhub continues to add value for its clients by offering innovative services, such as Equinox’s best-of-breed fraud management system, known as Protector.
As part of its PBX solutions offering, Rimhub provides a comprehensive, 24x7x365 fraud management service designed to protect providers from telecom fraud. Rimhub’s fraud management specialists utilize premium surveillance tools and have over five years of experience utilizing Equinox’s Protector platform and preventing millions of dollars’ worth of fraud for its clients.
“Rimhub knows the importance of reliability, customer satisfaction, and providing value through service,” explains Srinath Narayan, CEO and President of Rimhub. “That’s why we selected the Protector solution from Equinox. We are confident that incorporating Protector in our fraud management service portfolio will help reduce costs related to fraud losses for our clients.”
Equinox’s Protector distinguishes communications fraud from legitimate usage to help combat even the newest fraud schemes. Rather than hardcoding or targeting a specific fraud type or method, Protector employs dynamic usage profiling and other proprietary monitoring metrics to identify suspicious activity regardless of the manner in which unauthorized access was gained. It is widely recognized as the industry’s most reliable and affordable tool for defending against telecommunications fraud.
“The threat of fraud is ever present in the telecommunications industry. Equinox has over 25 years’ experience combatting telecom fraud, and we are delighted to couple this experience with Rimhub’s innovation in the managed services arena,” comments Equinox CEO and owner Byron Middendorf. “We appreciate Rimhub’s decision to add Protector to its service portfolio, as it solidifies our position as a leader in the telecom fraud management space.”
Rimhub’s fraud management solutions are available to clients to completely host and manage themselves, or opt for Rimhub to both host and manage, which allows for no capital expenditures (CAPEX).