netsapiens has fully integrated its UC Contact (Call) Center feature set into Impact Telecom’s cloud-based phone system. The new service offers seamless access to a suite of call center features and functionality via an intuitive web-based interface, including advanced call management, queue-based routing, queue callback, supervisor management and monitoring, contact history details, customizable supervisor dashboard, real-time and historical detailed reporting, and more.
“Through netsapiens, UC Contact Center feature set, we are able to offer an affordable alternative to expensive and complex multi-channel contact center solutions,” states Chuck Griffin, Impact Telecom’s CEO. “We found that many of our small to medium-sized business customers just don’t have the need or the budget for overblown call center solutions, making this new integrated feature set the go-to option for our target customers.”
Impact Telecom will be offering a special launch promotion for free Call Center services for the first three months if purchased through one of its authorized channel partners.
netsapiens offers an all-inclusive feature set that enables any service provider to support carrier class contact and call centers – all managed down to the end-user level. Similar to all of the features available in netsapiens’ SNAPsolution, the contact center solutions have been developed to deliver the highest quality experience to users without demanding a significant investment from the service provider. Key features include:
“Impact is the perfect example of the netsapiens mission,” states Ken Adams, VP of Marketing and Partnerships at netsapiens. “It is our goal to build communications solutions that empower our service provider clients to deliver better offerings to their clients. We are proud to see Impact using our contact center applications to give their clients a customized solution that meets their needs – at a reasonable price point.”