Inteliquent launched Wholesale HCS in February 2012, and now offers Cisco channel partners and Tier-2/3 service providers a white label HCS package to resell to their end customers. This allows organizations to compete in the cloud collaboration market, without having to make an initial capital investment. Inteliquent’s only stipulations are that their channel partners are Advanced Cisco UC certified with a Tier-1 helpdesk, and that end customers have a minimum of 100 seats each.
Integral to Cisco HCS is a service fulfillment management platform provided by VOSS Solutions; rebranded in HCS as CUCDM (Cisco Unified Communications Domain Manager). VOSS is a highly automated and sophisticated management platform that easily absorbs the complexities of this unique hosted collaboration business model.
The case study explains the role that VOSS plays; giving Inteliquent and its channel partners a concise dashboard view of the entire HCS environment, and allowing Inteliquent to centrally manage its channel partners, who in turn are able to offer their end customers advanced bundles of hosted collaboration services. The case study details how flexible administrative access from VOSS means that channel partners can either retain or delegate some (or all) of the MACD administration, and offer customer-branded web-based self care portals for end users to manage their phone and line features and functions from any internet connected device, reducing the wait time commonly associated with submitting a change request to an administrator.
Surendra Saboo, President and COO at Inteliquent commented; “VOSS is the enabler in this whole new business model. Without the advanced automation tools that VOSS provides, we would not be able to offer Cisco channel partners hosted collaboration services in a white label manner.”
Mike Frayne, CEO at VOSS added; “We are excited to be working with Inteliquent on this is unique and compelling offering for Cisco channel partners, which allows companies to compete for a share of the hosted collaboration market at very low risk, and without having to make an initial capital investment.”
For more information on Inteliquent HCS, visit: http://www.inteliquent.com/hosted-services/index.cfm or Email [email protected]