FirstLight announced at Telecom Exchange this week that it has successfully installed a hosted phone system and dedicated, symmetrical Internet service for R.E. Prescott Co., Inc., a distributer and manufacturer of water and wastewater systems.
Outgrowing its previous system, RE Prescott sought updated voice services and better, more reliable Internet connectivity. FirstLight equipped the company with dedicated, fiber-based Internet connectivity and a cloud-based voice solution, eliminating the need for an expensive, premise-based phone system that would require constant updates. The state-of-the-art handsets FirstLight implemented offer a wide variety of features that come standard with FirstLight’s service, coupled with high quality sound and cost-effective unlimited calling packages.
A key differentiator that led RE Prescott to select FirstLight was its wholly owned fiber network because it was important for RE Prescott to work directly with a provider that owned and operated its own network.
“We are incredibly happy with our new relationship with FirstLight and have already noticed a measurable improvement in call quality, along with the peace of mind the secure, reliable connection offers,” said RE Prescott President, Perrin Prescott. “We are a family business, and our contacts at FirstLight fit right into that company culture with a dedicated, locally-based staff that was focused on learning about our unique needs and identifying solutions that meet them. These services allow our employees to make important calls to our customers and vendors without having to worry about echoing issues or, even worse, calls dropping completely.”
“RE Prescott is a well-regarded business in New Hampshire, with more than six decades of experience providing water system equipment to contractors throughout New England,” stated Patrick Coughlin, Executive Vice President & Chief Revenue Officer of FirstLight. “We are honored to provide the high-quality communications solutions they require to ensure continuity of their operations. Our staff remained fully engaged throughout the installation process to ensure that RE Prescott’s needs were fully met, and we look forward to continuing to provide them our signature support for many years to come.”
Read the full press release here: https://www.firstlight.net/re-prescott-selects-firstlight-to-support-its-operations/