Bright and early at PTC’13 today, Rimhub, Inc., a leading provider of Outsourced Telecom BPO (Business Process Outsourcing) Services, has announced its new partnership with CallMiner, the market leader in speech and voice of customer analytics solutions for contact centers.
Benefits of the partnership?
With the new alliance, Rimhub and CallMiner customers and prospects are provided a winning combination of Eureka, a “best of breed” speech analytics platform and an outsourced service team, specializing in services designed to improve customer experience, reduce operating costs, and successfully drive top line growth.
CallMiner’s Eureka is the leading solution to improve contact center and enterprise performance through conversational analytics (text and speech analytics), enabling companies to instantly access and review data from millions of customer and agent interactions. Eureka aims to improve agent performance and the process for customer engagements. Additionally, the technology works to enforce compliance, governance and manage risk, and uniquely scales to serve both large enterprise customers and smaller contact centers in technology, retail, financial services and collections, utilities, health services, communications, and travel industries.
“We are excited to partner with CallMiner, an industry-leading speech analytics solution provider. Through this partnership, Rimhub clients benefit from instantly identifying sales opportunities, up-sell and cross-sell opportunities, and customer retention issues,” comments Srinath Narayan, CEO and President of Rimhub. “Rimhub, committed to continually providing the latest technology platforms across our suite of BPO services, chose to partner with CallMiner in order to offer a cost-effective way for our customers to vastly improve their customer service centers in terms of operations, marketing, and costs.”
“Partnering with Rimhub is a logical choice for CallMiner, as often customers in our target market prefer a turnkey outsourced solution. Rimhub is well aligned with CallMiner’s ability to provide cost-effective, seamless solutions that aim to improve contact center efficiency and the bottom-line,” states Kristen Mikovich, Chief Operating Officer for CallMiner. “Rimhub excels at creating value for its clients through its host of managed services. By offering our Eureka contact analytics solution to its customers, Rimhub extends its value to those who operate on- and offshore call centers.”
To learn more about Rimhub’s new value-add service, visit http://www.rimhub.com/speech-analytics.