Enhancements to the Customer Portal Bring More Visibility, Control, and Real-time Analytics
DataBank, a leading provider of enterprise-class data centers, connectivity, and managed services, announces enhancements to its customer Portal. The enhancements are aimed at providing more visibility, control and improved functionality for customers. Customers can now self-manage physical access rights to the data center for their staff. Customers can also see bandwidth utilization and network performance first-hand for their managed internet products. The new physical access controls allow customers to define roles and rights for their cardholders as well as activate and deactivate access. All of this can be done independently, without contacting DataBank.
This added functionality now makes it even easier for DataBank customers to manage their cloud, colocation, and managed services environments with self-service ease and access, all connected in one simple-to-use management dashboard.
“Offering real-time analytics for performance, security, and compliance empowers our customers to get the control they want – all bundled up in a self-service format. The Portal represents DataBank’s unique blend of enabling technology for our customers, along with providing them access to our expert support team 24x7x365,” comments Vlad Friedman, CTO for DataBank.
With cloud adoption on the rise, enterprises want to leverage all of the benefits, while still maintaining real-time control over their environments. The Customer Portal allows DataBank clients to create a “digital” relationship with DataBank by providing improved, faster, and more accurate communication – often unavailable or difficult to achieve with other service providers. Offering customers real-time analytics into performance, security, compliance, tickets, and devices, the Portal provides the ultimate visibility into their IT environments.
The Portal offers a unique client experience, including security and compliance reporting to help clients meet the strictest compliance standards. including FedRAMP, HIPAA/HITECH, and PCI-DSS.