FirstLight Fiber, announced today that Consumer Directed Choices (CDChoices), a private, nonprofit corporation located in Albany, has selected FirstLight’s cloud-based unified communications offering, Virtual PBX (“vPBX”) , to support its communications needs in an effort to upgrade its older phone system, streamline operations and reduce costs.
CDChoices was founded in 1997 by the late Constance Laymon, a woman with a disability, and provides fiscal intermediary services to more than 500 consumers – seniors and people with disabilities – who employ more than 900 home care workers through consumer directed personal assistance. With FirstLight’s vPBX, CDChoices also utilizes FirstLight’s Internet service, and has been a satisfied FirstLight customer since October 2011.
“Thanks to FirstLight and its reliable fiber optic network, not only is our phone system completely streamlined, but since becoming a customer for both voice and Internet, we’re also realizing a meaningful savings, which is significant for a nonprofit business,” commented Veronica Bowie, Project Coordinator for CDChoices. “FirstLight has enhanced our voice capabilities and overall service to our customers in comparison to our prior phone system. We have had such positive interactions with FirstLight over these past few years; it was only natural to expand the relationship we have with FirstLight.”
FirstLight’s vPBX eliminates the need for businesses like CDChoices to purchase and maintain its own PBX system. Unlike most Virtual PBX systems that rely on third-party Internet connections, FirstLight’s vPBX service is provided exclusively via a private, dedicated Ethernet connection over FirstLight’s own fiber optic network, to ensure excellent quality without impacting other Internet and data services. The service also allows CDChoices to order the number of call paths or “phone lines” that it needs separately from the number of handsets, allowing CDChoices to further optimize costs.
Read FirstLight’s full press release, here.
For more information on Consumer Directed Choices, visit http://www.CDChoiceshoices.org