US Service Provider

netsapiens Unveils New Call Center Analytics Tool, SNAPanalytics

By |2019-04-09T18:58:16-05:00April 9th, 2019|Categories: call center solutions, data, JSA Blog Submission, JSA Clients, Predictive Analysis, service providers, technology trends, Telecom, telecom industry blog, telecom news, telecom news blog, Telecom News Now, Telecommunications, unified communications, US Service Provider|Tags: , , , , , , , , , , , , , , , , |

No one likes calling customer support only to be put on hold or shuffled between different agents. For call center operators trying to make sure this doesn’t happen to their callers, the answer lies in how they access and organize the real-time analytics that should inform their operational decisions. That’s why, today at Channel Partners Conference [...]

Peak Redefines itself as Faction

By |2015-02-03T11:01:50-05:00February 3rd, 2015|Categories: channel partners, cloud, cloud computing, Cloud Platform, Cloud service provider, company rebrand, hybrid, hybrid cloud, Infrastructure-as-a-Service, IT, JSA Clients, Rebrand, SLA, Technology, Telecom, telecom industry blog, telecom infrastructure, telecom news, Telecom News & Trends (TNT), telecom news blog, Telecom News Now, Telecommunications, US Service Provider, Virtual Private Network, Virtualization|Tags: , , , , , , , , , , , , , , , , , , , , , , , , |

Peak has changed their company name to Faction as part of its corporate rebrand. Faction is an enterprise-class Infrastructure-as-a-Service (IaaS) cloud service provider offering private, public, and hybrid cloud solutions designed the way customers want it - with deep access, broad customization capabilities and patented layer 2 private pathways to the Faction cloud. Faction launches its [...]

United Fiber & Data Welcomes Tribolet, Mass and Gaspari to the Team

By |2014-08-14T11:42:16-05:00August 14th, 2014|Categories: architecture, Bandwidth Infrastructure, Broadband, broadband infrastructure, c-level, cable, carrier, cloud, cloud computing, colocation, Connectivity, dark fiber, Data Center, data center build, data center construction, Ethernet, fiber, fiber network, fiber optics, interconnection, low latency, Low-Latency Network, metro market, Network, network provider, network route, Technology, Telecom, telecom industry blog, telecom infrastructure, telecom news, telecom news blog, Telecommunications, Tier IV data center, United Fiber & Data, US Service Provider, Wholesale Telecom|Tags: , , , , , , , , , , , , , , , , , , , |

United Fiber & Data (UFD) today welcomes three new members to its leadership team. Joining UFD’s Chief Operating Officer Chris Lodge is former Vonage president Michael Tribolet as Acting Chief Executive Officer, Brian Mass as Acting CFO and Charles Gaspari, Esq. as business development advisor. The three executives are immediately transitioning into their roles and will [...]

Provident Bank Chooses Lightower for 30+ Site Custom Ethernet Network

By |2013-10-23T10:05:06-05:00October 23rd, 2013|Categories: bandwidth, Bandwidth Infrastructure, Broadband, broadband infrastructure, business ethernet, business partnership, business strategy, carrier, carrier ethernet, Connectivity, enterprise, Ethernet, fiber, fiber optics, network provider, Optical Networking, Optical Transport, Telecom, telecom industry blog, telecom news, telecom news blog, Telecommunications, US Service Provider, WDM|Tags: , , , , , , , , , , , , , , , |

Provident Bank of Montebello, New York, has selected Lightower to provide a customized Ethernet network to support the bank’s competitive strategy of delivering superior performance through technology. Operating within a highly competitive business environment, Provident Bank operates more than 30 branches across New York’s Hudson Valley region. Provident’s information technology (IT) group manages an ever-increasing demand [...]

Who is GlobeCall?

By |2013-07-11T15:31:05-05:00July 11th, 2013|Categories: European Service Provider, telecom industry blog, telecom news, telecom news blog, Telecommunications, US Service Provider, voice and data company|Tags: , , , , , , |

The company GlobeCall has been a licensed operator in Brazil since 1996.  Their long operational history has enabled them to build great relationships throughout the local market.  As the landscape of the industry changes their core value of engineering expertise and customer support has always remained strong.  GlobeCall began as a voice and data company catering [...]