No one likes calling customer support only to be put on hold or shuffled between different agents. For call center operators trying to make sure this doesn’t happen to their callers, the answer lies in how they access and organize the real-time analytics that should inform their operational decisions. That’s why, today at Channel Partners Conference [...]
In today’s increasingly competitive market, managed service providers (MSPs) understand that becoming their own VoIP provider is an excellent opportunity for revenue and growth. However, many are stuck reselling voice services from third party providers, which can make it difficult to address end-user needs with agility. Fortunately, netsapiens’ core UCaaS offering, SNAPsolution, delivers voice and unified [...]
For years, communications service providers (CSPs) have been navigating a maze of disconnected, expensive business support products that force them to spend time performing multiple entries and manual provisioning, all with the potential for human error. While some suppliers of unified communications software offer products with billing capacity, not one has fully unified a service provider’s [...]
At PTC'18 Brightlink IP's Joe White Discusses Global Expansions and Platform Updates Jaymie had the pleasure of speaking to, for the first time on JSA TV, Brightlink IP CTO Joe White at PTC'18. In the video, Joe provides an overview of Brightlink's impressive services, including its new Liveview® platform, as well as the latest on company [...]
From startups to the Fortune 1000, today’s companies increasingly rely on a managed service provider’s ability to integrate remote offices and virtual workers into an efficient and expertly-managed unified communications system. This year, the netsapiens team has worked hard to stand above the competition; in addition to rolling out a new, enhanced version of SNAPsolution, the [...]
The partnership between Pinnaca, a leading provider of managed video conferencing, telepresence and visual collaborations services, and Qumu, an enterprise video platform provider, offers customers the opportunity to expand existing video conferencing applications into a comprehensive enterprise-wide video creation, management and distribution solution. “Partnering with Qumu increases our value proposition to our global customer base, as [...]
netsapiens has announced a new partnership with Telo USA, Inc., providers of global carrier-grade CNAM (Caller ID Name) service through their OpenCNAM platform. As a result of this deal, netsapiens can now add enhanced Caller ID service to the many best-in-class features of its SNAPsolution software platform. This new strategic partnership exemplifies netsapiens’ resolve to meet [...]
Happy summer everyone! It is good to be back home in La Jolla, California, enjoying the weather and quality time with the netsapiens team and my family. In mid-May I flew to Chicago to attend International Telecoms Week (ITW) 2017. Soon after, I boarded a flight to Singapore, embarking on a journey that included stops in [...]
netsapiens, a provider of unified communications (UC) services and feature-sets to service providers and large enterprises, announces today that TMC, a global, integrated media company, has awarded netsapiens’ SNAPsolution a 2017 Communications Solutions Products of the Year Award. SNAPsolution is powered by netsapiens’ custom-built unified communications software (UCaaS) platform. The SNAPsolution platform gives netsapiens' partners access [...]
Rebrand reflects the company’s strong year-over-year growth, technology advancements and customer-centric philosophy netsapiens announced that it has rebranded and is taking its new look and ‘Unified Experience’ message to key industry events throughout the spring and fall. An important step in the company’s evolution, the rebrand includes a new website that features fluid user navigation and a refreshed [...]
Skype for Business has exploded onto the scene since being introduced to the market. More and more, enterprises are learning that they need a tool that provides full visibility into this solution. Enter Avotus. The leading provider of Intelligent Communications Management (ICM) solutions, announced today that its award-winning Enhanced Usage Reporting (EUR) for Unified Communications (UC) [...]
The fine folks at Avotus are taking Vegas by storm this week. Beginning today at Cisco Live, Cisco’s annual IT and communications conference, Avotus is announcing and discussing its superior level of visibility and reporting for Unified Communications (UC) applications - namely, Enhanced Usage Reporting for UC (EUR UC). This solution allows communication managers and CIOs to [...]
Avotus CEO James Martino to give presentation on risks of UC deployment during event Avotus Corporation, the leading provider of Intelligent Communications Management (ICM) solutions, announces its attendance at ITEXPO, January 25-28, 2016, in Fort Lauderdale, Fla., at the Greater Fort Lauderdale/Broward County Convention Center. Avotus CEO James Martino will speak at the event, giving a presentation [...]
It's been a busy month for Avotus Corporation. Last week the company launched its Employee Value Program (EVP), extending corporate wireless discounts and mobility shopping to employees via an online retail portal. Today, the leading provider of Intelligent Communications Management (ICM) solutions, announces a partnership with TrustSphere, the recognized market leader in relationship analytics. The collaboration creates a joint platform [...]
Avotus Corporation, the leading provider of Intelligent Communications Management (ICM) solutions, announces today it has released a white paper titled, “The Price of Productivity – Mitigating the Risks of Unified Communications (UC) Deployments.” The white paper, which is available for free download now, details the “costs” of deploying a UC strategy without proper UC asset monitoring [...]
Avotus Corporation, the leading provider of Intelligent Communications Management (ICM) solutions, announced today that Avotus’ Intelligent Communications Management - Usage Management (ICM UM) Enhanced Reporting software has successfully achieved compatibility certification with Cisco Unified Communications Manager, 10.5. The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of [...]
