call center solutions

netsapiens CEO joins Cloud Communications Alliance Board of Directors

By |2019-07-08T19:20:14-04:00July 8th, 2019|Categories: call center solutions, CEO, cloud, Cloud service provider, General, Telecom, telecom industry blog, telecom news, telecom news blog, Telecom News Now, Telecommunications, unified communications, Virtual PBX, VoIP, VoIP service, VoIP service providers|Tags: , , , , , , , , , , , |

Raising the profile of the cloud communications industry - that’s one aspiration propelling Anand Buch to push his company, netsapiens, to deliver award-winning unified communications solutions to service providers. It is also central to the mission of the Cloud Communications Alliance, a global non-profit peer organization comprised of industry leading companies focused on cloud communications services. [...]

netsapiens Unveils New Call Center Analytics Tool, SNAPanalytics

By |2019-04-09T18:58:16-04:00April 9th, 2019|Categories: call center solutions, data, JSA Blog Submission, JSA Clients, Predictive Analysis, service providers, technology trends, Telecom, telecom industry blog, telecom news, telecom news blog, Telecom News Now, Telecommunications, unified communications, US Service Provider|Tags: , , , , , , , , , , , , , , , , |

No one likes calling customer support only to be put on hold or shuffled between different agents. For call center operators trying to make sure this doesn’t happen to their callers, the answer lies in how they access and organize the real-time analytics that should inform their operational decisions. That’s why, today at Channel Partners Conference [...]

2018 CUSTOMER Magazine Product of the Year Award from TMC Goes to Brightlink IP

By |2018-03-02T11:14:03-04:00March 1st, 2018|Categories: call center solutions, Network, Telecom, telecom awards, telecom news blog|Tags: , |

This is one product to watch! TMC has chosen Brightlink IP’s innovative platform Liveview® as a 2018 CUSTOMER Magazine Product of the Year Award winner. The Atlanta-based IP communications provider also won a 2017 Tech Culture Award from TMCnet last fall. Liveview® offers complete transparency, efficiency and deep insight related to customers’ network traffic data. With Liveview®, [...]

Brightlink IP CTO Joins ITEXPO 2018 Panel on Best Business Phone Systems

By |2018-02-01T09:29:26-04:00February 1st, 2018|Categories: call center solutions, cloud, Connectivity, enterprise, Enterprise-Class Cloud, Global Telecommunications, IT, mobile, mobility, Network, tech, tech event, Technology, Telecom, telecom conference, telecom event, telecom industry blog, telecom news, telecom news blog, Telecom News Now, Telecommunications|Tags: , , , , |

Brightlink’s Joe White Joins RAD-INFO, Cloudonix and Sangoma Technologies on the ITEXPO “My Phone System Sucks - What are My Options” Panel Feb. 14 Heading to Fort Lauderdale this month for ITEXPO 2018? Don't miss Brightlink IP CTO, Joe White as he joins the  panel, “My Phone System Sucks — What Are My Options?” panel, moderated [...]

netsapiens’ SNAPbuilder Bringing Coveted Features to Customer Portal Toolkit

By |2017-10-30T15:48:28-04:00October 30th, 2017|Categories: call center solutions, CEO, cloud, cloud computing, Cloud Platform, Cloud service provider, General, Hosted Voice, jsa blog, JSA Blog Submission, SaaS, Technology, technology trends, Telecom, telecom industry blog, telecom news, telecom news blog, Telecom News Now, unified communications, VoIP, VoIP service, VoIP service providers|Tags: , , , , , , , , , , , , , , , , , , , |

From startups to the Fortune 1000, today’s companies increasingly rely on a managed service provider’s ability to integrate remote offices and virtual workers into an efficient and expertly-managed unified communications system. This year, the netsapiens team has worked hard to stand above the competition; in addition to rolling out a new, enhanced version of SNAPsolution, the [...]

netsapiens Partners with Telo to Offer New Caller ID UC Feature

By |2017-08-11T16:05:21-04:00August 11th, 2017|Categories: call center solutions, calling card, cloud, General, Hosted Voice, jsa blog, JSA Blog Submission, SaaS, technology trends, Telecom, telecom industry blog, telecom news blog, Telecom News Now, unified communications, VoIP, VoIP service, VoIP service providers|Tags: , , , , , , , , , , , , |

netsapiens has announced a new partnership with Telo USA, Inc., providers of global carrier-grade CNAM (Caller ID Name) service through their OpenCNAM platform. As a result of this deal, netsapiens can now add enhanced Caller ID service to the many best-in-class features of its SNAPsolution software platform. This new strategic partnership exemplifies netsapiens’ resolve to meet [...]

Where in the World is netsapiens? Exploring Opportunities in Asian Markets

By |2017-08-01T18:03:54-04:00August 1st, 2017|Categories: call center solutions, General, Hosted Voice, jsa blog, JSA Blog Submission, SaaS, technology trends, Telecom, telecom industry blog, telecom news blog, Telecom News Now, Tokyo, unified communications, VoIP, VoIP service, VoIP service providers|Tags: , , , , , , , , , , |

Happy summer everyone! It is good to be back home in La Jolla, California, enjoying the weather and quality time with the netsapiens team and my family. In mid-May I flew to Chicago to attend International Telecoms Week (ITW) 2017. Soon after, I boarded a flight to Singapore, embarking on a journey that included stops in [...]

netsapiens SNAPsolution Recognized for Exceptional Innovation

By |2017-07-21T13:02:01-04:00July 21st, 2017|Categories: awards, call center solutions, Hosted Voice, SaaS, technology trends, Telecom, telecom awards, telecom industry blog, telecom news, telecom news blog, Telecommunications, unified communications, VoIP service, VoIP service providers|Tags: , , , , , , , , , , , , , |

netsapiens, a provider of unified communications (UC) services and feature-sets to service providers and large enterprises, announces today that TMC, a global, integrated media company, has awarded netsapiens’ SNAPsolution a 2017 Communications Solutions Products of the Year Award. SNAPsolution is powered by netsapiens’ custom-built unified communications software (UCaaS) platform. The SNAPsolution platform gives netsapiens' partners access [...]

Avotus Enhances Flagship ICM Usage Management Tool

By |2013-09-05T09:46:06-04:00September 5th, 2013|Categories: Applications, architecture, Blogs, Broadband, business continuity, business strategy, c-level, call center solutions, Communications Management, Compliance, Consulting, fraud management, General, Global Telecommunications, Telecom, Telecommunications|Tags: , , , , , , , , , , , , , , , , , , |

Avotus Corporation, a provider of Intelligent Communications Management (ICM) solutions, announced today that it has released significant enhancements to its ICM Usage Management tool. Avotus’ ICM UM version 8.31 provides key mobility, security and reporting enhancements that deliver visibility into an enterprise’s telecom assets and expense. Avotus’ ICM UM 8.31 is an advanced Call Accounting tool [...]

Alteva Upgrades Award-Winning Call Center Solution

By |2013-04-11T10:53:23-04:00April 11th, 2013|Categories: call center solutions, cloud, enterprise, office solutions, Telecom, Telecommunications, unified communications, VoIP, VoIP service, VoIP service providers|Tags: , , , , , , , , , |

In its successful quest to continue to innovate and provide more value to customers, Alteva announces today the upgrade of its Advanced Call Center, a purpose-built, cloud-based solution that offers innovative capabilities, leveraging all of the functionality of the award-winning Alteva platform. The latest Advanced Call Center features include robust call center reporting, providing Alteva customers [...]

GCS: Helping International Carriers Receive Fair Call Rates

By |2013-03-22T17:20:01-04:00March 22nd, 2013|Categories: call center solutions, carrier, network congestion, Telecom, Telecommunications, VoIP|

Global Convergence Solutions, (GCS) a leading provider of next-generation OSS & BSS solutions, wants to help international carriers who are paying 50%, 60%, and 70% more than market rate for calls terminated in the US and receiving subpar traffic as a result. Although market rates for calls terminated in the US range anywhere from $0.005 to [...]

Eureka! Rimhub Partners with CallMiner, Market Leader in Speech and Voice of Customer Analytics Solutions

By |2013-01-21T12:02:55-04:00January 21st, 2013|Categories: business partnership, call center solutions, customer service solutions, managed services, partnerships, speech analytics, Telecom, Telecommunications|Tags: , , , , , , , , , , , , , , |

New alliance paves the way for improved customer experience, increased sales and reduced operating costs for Rimhub and CallMiner customers Bright and early at PTC’13 today, Rimhub, Inc., a leading provider of Outsourced Telecom BPO (Business Process Outsourcing) Services, has announced its new partnership with CallMiner, the market leader in speech and voice of customer analytics [...]