What’s more frustrating than having a troubleshooting issue? A lackluster customer service experience throughout the process, complete with slow responses and over-complications. BSO customers don’t have to worry about that, as the company prioritizes client support and is upgrading to a new state-of-the-art ticketing portal, enhancing its already high-quality customer service!
The platform, named BSO Service Desk, will enhance the client trouble ticket experience by offering:
- Faster response times
- A simplified client interface
- Clear categorization of tickets to ensure that each one is delivered to the relevant engineer
- Improved transparency to help BSO achieve maximum efficiency
BSO chose JIRA Service Desk to power this new portal because of its reputation as a market-leading, state-of-the-art platform. This upgrade is part of the company’s ongoing initiative to invest in its network and customer service — an effort that has also led to an expansion of BSO’s Global Network Operations Centre (GNOC) support and a recent partnership with Accedian to enhance network monitoring capabilities and improve client services.
All BSO customers will be migrating to BSO Service Desk next month to prepare for a complete changeover in December. Communications are going out before, during and after this date to ensure a smooth transition.
“Some telecoms companies are fine with putting less emphasis on client support and their customers have come to expect it as the norm. But BSO is different – we believe our customers deserve better,” says Emmanuel Pellé, Chief Operations Officer at BSO. “In turn, we are always challenging ourselves to find new ways to improve upon our premium customer service experience, which is demonstrated by our investment in quality partners such as JIRA Service Desk.”
If you have any questions or concerns about this migration, contact BSO at [email protected], +44 207 2224 555 or through this online portal. The company is confident that you will enjoy the fast, simple and efficient BSO Service Desk!