Chances are unless you live in California and speak Spanish, you haven’t heard of Blue Casa Telephone. But if you talk to any of their customers you’re likely to learn a few things. No. 1 – Blue Casa goes beyond simply providing telecommunications services and provides culturally relevant services that meet the unique needs of each of their customers. No. 2 – They do it really well!
One of the ways they accomplish this is through automation, yup, automation – more specifically, billing data process automation. Blue Casa Telephone employs a SaaS based billing tool provided by Contact Telecom (Billing Data Analyzer – BDA) that effectively manages and processes all of Blue Casa’s, billing, usage, and invoice data, in addition to other business-critical revenue and cost assurance analysis and reporting services. The Contact Telecom solution allows Blue Casa to focus on their customers, not paper.
“With tens of thousands residential and business customers and still growing, most of whom are bilingual and a good portion of which participate in the California LifeLine program, Contact Telecom offered Blue Casa a scalable, flexible and comprehensive solution to a particularly complex challenge with respect to our data processing and billing,” states Jeff Compton, CEO of Blue Casa Telephone. The Contact Telecom solution allows the company to maintain its personal touch and positions it to remain profitable in the future
Automation Drives Profitability! (And Customer Service too!)
To learn more about Contact Telecom, visit: http://www.contacttelecom.com/