London-based BCS Global Networks Ltd., announced today that it has acquired Video Guidance, one of America’s premier video conferencing companies. The new company combines the sales and operations of two highly regarded leaders in visual communications, creating a formidable global enterprise that links BCS Global’s capabilities in Europe, Canada and Asia with Video Guidance’s in North America. Video Guidance will become a wholly owned subsidiary of BCS Global and will retain the respected Video Guidance name and brand in the U.S.
BCS Global identified and sought Video Guidance to complement its product and service offerings, and to develop greater sales and operations in North America. More importantly, the combination of the two visionary firms offers worldwide, cloud-based conferencing that addresses the industry’s most glaring needs.Clive Sawkins
“Video Guidance shares our mission of bringing visual communications to every boardroom, desktop and mobile device, and to make visual collaboration an easy-to-use business productivity tool for any enterprise across the globe,” said Clive Sawkins, who will continue to serve as CEO of the merged company, BCS Global. “Video Guidance unquestionably fits our sales, operations and culture like a glove. This combination will help us extend our geographic reach into America, while bringing new, ever-changing technologies to a worldwide marketplace.”
Michael Werch, president and CEO of Video Guidance will continue to lead the sales and operations in North America, bringing stability and consistency to an exploding business sector.Michael Werch
”Today’s technologies have brought unimaginable changes to our way of life, and the number of communication options available on virtually any kind of device is growing exponentially,” said Werch. “Video conferencing has revolutionized the way people connect and as a result, businesses and organizations are making visual communications a strategic priority. This merger strengthens our North America footprint and gives Video Guidance a dedicated worldwide network management and operational systems to continue to position and grow our cloud-service offering.”
BCS Global and Video Guidance are each 15-year-old organizations that have been exclusively committed to video conferencing. With experienced and keen industry know-how, they also have successfully weathered the ever-changing landscape by continually shifting and offering the best-in-breed products and services.
Both companies boast innovative videoconferencing and telepresence solutions that enable real-time, rich interactive audio, video and web collaboration, allowing participants to connect seamlessly from their mobile devices, desktops, home offices, boardrooms or telepresence suites. BCS Global owns a fully deployed global B2B Video Exchange, which enables users across the world to meet instantaneously regardless of their video system, network provider or type of connection. Similarly, Video Guidance’s cloud-based initiative unites previously incompatible audio, video and web technologies. Based on Acano’s one-of-a-kind technology, the service offers Acano’s unique features and functions nationwide in Video Guidance’s VG Connect™/ MeetingSpace and WorkSpace offerings.
“This is an exciting merger that combines two firms with proven expertise in both hosted and managed services for video conferencing and collaboration,” said Andrew W. Davis, senior partner at Wainhouse Research LLC. “While Video Guidance and BCS Global have a similar heritage and vision, they have very different geographic footprints and different go-to-market strategies that provide the underpinnings for synergy. The promise here is to combine the direct-to-customer expertise of Video Guidance with the international channel management program of BCS Global. The merger gives the new company additional scale to address the needs of both global enterprises as well as SMBs.”
As important as the products and services both companies provide, BCS Global and Video Guidance take enormous pride in their unmatched, white glove service that offers a single point of contact with certified video technicians who schedule, initiate and manage successful, end-to-end meetings. This high-touch approach ensures quality and reliability on every call by eliminating the guesswork and obstacles that organizations face when coordinating video meetings.
“Of course, all businesses claim to have fine customer service,” said Sawkins. “But one of our top priorities and one of the key reasons we selected Video Guidance is because of the reputation they have earned providing hands-on training and bend-over-backwards, 24/7 service. It cannot be overstated how paramount this is to our new company and to our customers around the world.” Video Guidance’s User Adoption Program is lauded as unique to the industry.
“We work with BCS Global to deliver public and private cloud video solutions, and we are very excited about this acquisition,” said Gary Testa, vice president of service providers for Polycom, Inc. “This new enterprise will increase its global reach and extend its solution delivery capability. BCS Global and Video Guidance are two market leaders in the field of cloud video solutions known for great delivery and customer service capability in a fast changing market.”
The combined company will have more than 115 employees in offices throughout North America, UK, Europe and Asia.