This is one product to watch! TMC has chosen Brightlink IP’s innovative platform Liveview® as a 2018 CUSTOMER Magazine Product of the Year Award winner.
The Atlanta-based IP communications provider also won a 2017 Tech Culture Award from TMCnet last fall.
Liveview® offers complete transparency, efficiency and deep insight related to customers’ network traffic data. With Liveview®, which is part of Brightlink’s standard service offerings, customers can view:
- Where their calls are originating from and terminating to by geography, carrier and type
- Voice quality metrics, completion percentages, duration and price
- All customers’ traffic in and out of the Brightlink IP network, available in real time
- Full statistical reporting, graphing, historical metrics and more
“Liveview® was conceived with the idea that carriers traditionally have kept their customers in the dark when it comes to customer experience, statistics and real-time network traffic data,” explains Joe White, CTO of Brightlink IP. “Liveview is an innovative platform that shares these vital statistics with customers as they come in, because we know the more information you have, the better equipped you are to serve your customers and focus on your core mission. With Liveview, full transparency is the norm. We are honored to accept this prestigious award from TMC for a unique product that is providing value and improving the way our customers do business.”
The 2018 CUSTOMER Product of the Year Award celebrates vendors that are driving advancements in the teleservices, call center and CRM space, and products that help to exceed customer expectations.
Check out the 2018 1st quarter issue of CUSTOMER magazine to learn more about the 20th Annual Products of the Year Award winners. And be sure to follow Brightlink IP on LinkedIn, Twitter and Facebook for the company’s latest news, event updates, industry trends and more!