contact history details

netsapiens to Have Big Impact, on Impact.

By | 2017-07-13T10:44:04+00:00 July 13th, 2017|Categories: Telecom, telecom industry blog, telecom news, telecom news blog, Telecommunications|Tags: , , , , , , , , , , , , , , , , |

netsapiens has fully integrated its UC Contact (Call) Center feature set into Impact Telecom’s cloud-based phone system. The new service offers seamless access to a suite of call center features and functionality via an intuitive web-based interface, including advanced call management, queue-based routing, queue callback, supervisor management and monitoring, contact history details, customizable supervisor dashboard, real-time and historical [...]